Kaiser Health Plan

These people at Kaiser are a bunch of village idiots. My wife and I are retired Postal Workers and had Kaiser coverage under me with the Family Plan. In January, I switched our coverages to individual plans through OPM and received a letter from Kaiser acknowledging this.

Today I found out that they had cancelled my wife's coverage because I had changed coverage. They ignored the fact that she should have been covered individually. I had to make three phone calls (on hold 30-60 minutes each time) to OPM to have them fax the necessary information to Kaiser. I talked to Kaiser again and they told me that they had not received the fax and told me to call OPM again and have them call Member Services. These people are a bunch of jackasses. OPM then called them up and faxed them two more times with coverage info. They said that it would take at least 24 hours. I have had a number of problems with Kaiser over the year's.

I even visited our member services office here in Hayward to inquire why she was cancelled and the lady (a blonde, of course) told me that she couldn't do anything unless I brought my wife down, who is having trouble walking. I don't know how long this will take to remedy, but I have spent all day on the phone trying t take care of this.

In September, one of the doctor's gave my wife a prescription for novolin, which is insulin for dia betics. It said for her to take 30 units per day three times a day, which I figured was wrong because I was told she was to be given 2-14 units based upon her sugar levels. I called several people in Kaiser and they all kept telling me to give her the 30 units - even her personal physican. If I had done that, my wife would probably have died. Kaiser is a big joke. Assholes.